Shipping and Returns

Shipping

 

Clockwork Goblin Miniatures supplies its range of wargames products worldwide using the Standard Delivery service from the UK Post Office.

Orders will normally be dispatched within five working days. Where items are out of stock, these will be dispatched as soon as they are available.

 

If your order consists of some items which are in stock and some which are out of stock, we will dispatch the stock items within five working days. The delivery charge for the order will be applied to the first item sent. Any subsequent packages will not be charged for. Regardless, we will let you know what’s happening with your order.


Postage and packing is charged on the total value of the order at the following rates:
Within the UK - 10% (minimum £3.50)
Outside the UK but within Europe* - 15% (minimum £4.50)
Rest of the World - 20% (minimum £5.75)

*as defined by the Post Office: see the Royal Mail's definitions.

 

Returns


If you wish to cancel your order you may do so at any time within 7 (seven) days of the day after the date of dispatch by informing us in writing via post or e-mail. If your order has already been dispatched, you will be required to return it in saleable condition to qualify for a refund.

We will refund the cost of the item(s) including the postage within 30 days of being informed that you want to cancel the order.